Guest Assistance and Entrance Services

Purpose: To ensure a seamless, professional, and welcoming experience for walk-in guests while also effectively handling their requests, resolving complaints, and recognising when to escalate matters to management.

Objectives:

• Understand the procedures for greeting, assisting, and registering walk-in guests.
• Learn to promptly communicate guest requests to the appropriate departments and ensure follow-up.
• Build proficiency in handling guest complaints with empathy and professionalism.

Key Areas of Focus:

• Guest Reception: Greet, register, and assist guests with professionalism and attention to detail.
• Efficient Communication: Accurately check room availability, provide key information, and ensure follow-up.
• Complaint Resolution: Address complaints with empathy and escalate when necessary to management.