Guest Interaction Etiquette

Purpose:

To train housekeepers on the proper way to communicate with guests to provide a pleasant and professional experience.

Objectives:

• Learn polite and professional ways to address guests when encountered.
• Understand how to respond to basic guest requests, such as for additional towels or housekeeping services.
• Develop good listening skills to ensure guest needs are met promptly.

Key Areas to Focus:

• Greeting Guests: How to greet guests politely and with a smile.
• Handling Guest Requests: Proper communication techniques for when a guest makes a request.
• Professional Tone: Using a friendly, professional tone, even in difficult situations.
• Respecting Guest Privacy: Understanding when to give guests privacy and maintaining professionalism when entering rooms.