Purpose: To equip individuals with the skills and knowledge necessary for effective professional communication, ensuring messages are clear, respectful, and purpose-driven to foster collaboration and resolve conflicts constructively.
Objectives:
- Understand the appropriate use of various communication channels in professional settings.
- Apply respectful and inclusive language that promotes an equitable work environment.
- Employ conflict resolution strategies that maintain neutrality, empathy, and a focus on solutions.
Key Areas of Focus:
- Listening and Verbal Communication Skills: Active listening, clear responses, and awareness of non-verbal cues strengthen professional interactions.
- Writing Etiquette and Best Practices: Structuring emails with professionalism enhances clarity, efficiency, and workplace credibility.
Professional Communication
Professional Communication