Taking Payment from Travel Agency Collect OTAs

Welcome to the RedHill Hospitality Taking Payment from Travel Agency Collect OTAs Procedures Training!

Our training page is designed to ensure that all payments for bookings made through Online Travel Agencies (OTAs) are processed accurately and efficiently. This includes taking payments, clearing bookings from accounts receivable, and managing transactions through OTAs like Expedia and Agoda.

View Procedure

Please ensure you read the procedures thoroughly before proceeding with the rest of the training.

Training Video

To help you understand our Procedures, please watch the informative video below. 

Policy Overview

At RedHill Hospitality, we handle payments for bookings made through OTAs via two main methods: Property Collect and Travel Agency Collect. For Travel Agency Collect, where the payment is taken by the travel agency at the time of booking, it is essential to follow the outlined procedures to ensure correct payment processing.

Key Takeaways

• Purpose of the Procedure: Ensure correct payment processing for bookings made through OTAs.
• Scope of the Procedure: Applies to all RedHill Hospitality properties.
• Payment Processes: Includes steps for taking payments from Expedia and Agoda, comparing booking information, and allocating payments.
• Responsibilities: Roles of the accounts department in managing OTA payments.

Benefits of Compliance

• Enhanced Accuracy: Ensures all OTA payments are processed correctly.
• Improved Accountability: Clear procedures and responsibilities foster accountability.
• Efficiency: Streamlined procedures enhance operational efficiency.

Frequently Asked Questions (FAQ)

• What should I do if I encounter an issue with an OTA payment?

Report the issue immediately through the designated reporting channels.

• How often are payment procedures reviewed?

Payment procedures are reviewed regularly to ensure ongoing compliance and effectiveness.

Acknowledgement

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• I acknowledge that I have read and fully understand the policy linked above. I agree to adhere to its terms.

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Quiz

Please complete the quiz to test your understanding of the OTA Payment Procedures. You need to score 100% to successfully complete this section of the training.